FAQ

Do you have questions about Battle Boards? We have some commonly asked questions with answers listed below.

  

1. What's your return policy?

Free Returns/Exchanges

We want you to be 100% satisfied with your Battle Board purchase so we will accept your return/exchange anytime. We’ll even cover the cost of shipping back to us.

Your return or exchange must be unused, in its original packaging, and with all protective films intact. Products returned that are used, missing original packaging, or have had their protective films removed may not qualify for a refund.

To start a return/exchange please click here.

Once a return has been initiated you will receive a prepaid and traceable USPS shipping label. Please drop this off at your local USPS location as soon as possible. Please note that you are responsible for your package until it has been received by Battle Board.

When we receive your return/exchange we will do everything possible to process your return or exchange within 2-3 business days of receipt.

Warranty/Guarantee

Battle Board® gear is guaranteed to be free from defects in materials, craftsmanship, and product failures for life.

  • We will either repair or replace your Battle Board product.
  • Sometimes when fulfilling a warranty claim the original item you ordered may be out of stock. In this event we will happily issue you an online store credit that you can use at www.battleboard.us. Your store credit never expires and can be used on any product available through Battle Board.

We know that you, the Battle Board user, are getting out there in the most rigorous and austere of environments and are sometimes left out to fight against the elements. This is where our gear shines. Unfortunately though, we do not accept warranties for normal wear and tear or for gear that has been involved in an accident, modified, used against its intended use, or was purchased from a non-authorized reseller.

Click here to begin your warranty process.

When submitting a warranty claim ensure that you select exchange for your reason for return and please write a short note explaining the issue you are experiencing.

Once your warranty return has been approved you will receive a prepaid and traceable USPS shipping label. Please drop this off at your local USPS location as soon as possible. Please note that you are responsible for your package until it has been received by Battle Board.

Please allow up to 5 business days for your warranty to be processed once it has been received by Battle Board.

If you placed an order on accident and it hasn't shipped, please contact us and we will issue the refund prior to fulfillment.

 

2. What is included in the $10 shipping and how quickly will my order ship?

Our standard shipping for $10 shipping applies to all orders up to 10 lbs to non-military base addresses. Shipments to US military bases often require a different shipping service, which we calculate the cost for using the package weight. We also offer the option of First Class shipping for orders under 13 oz regardless of destination within the US.

Most of our orders ship within a couple of business days. Sometimes our order volume pushes us beyond that goal, but we try to keep this to a minimum. Larger unit order can take up to one week to ship based on added packaging and address requirements.

 

3. What comes with a package or bundle?

Making any of our boards into a bundle completes the Battle Board system and reduces the price of purchasing the board and accessories separately. Each of our Battle Boards and accessories work together to protect maps and templates from the elements and to simplify your life through organization. Each bundle, depending on the level purchased (Essentials, Plus, Premium), could include a waterproof map pouch for each surface (therefore, a FiST package comes with two map pouches), a protective cover, a Staedtler permanent marker, an accessory pack, overlay sheets, or any number of other accessories that work as a system to protect the board and contents from water, dust, and abrasions. 

4. What are the differences between each of the Battle Board models?

We've created a page to help explain some of the main differences between each of the Battle Boards. Take a look here.

 

5. Do you have NSNs for the boards?

We don't have NSNs at this time, but units and organizations have several routes for placing an order. Please check our Government page for options.

 

6. Why polycarbonate instead of Plexiglas

Our abrasion resistant polycarbonate surfaces provide the highest level of protection while retaining the best features of the plastic family of materials. They are virtually unbreakable and are self-extinguishing when set on fire. The abrasion resistant coating helps keep them in great condition for a longer life-cycle, and through the toughness of polycarbonate, our boards can even withstand being crushed by a vehicle and keep on performing. 

Plexiglas (acrylic) on the other hand will shatter when bent and can easily burn with an open flame. It also yellows much faster in the sunlight. If you're looking to make your own battle board, we strongly suggest using polycarbonate instead of Plexiglass.

7. Do different sized boards fit together?

Yes. All of our Battle Boards, except for the Scout, are designed to be both modular and expandable. The 12x16 loops and straps have the same spacing as the 10x12, which makes the Expedition and the Swift compatible with each other for both sizes. Here's a photo that helps illustrate one configuration. 

Swift and Expedition boards are limited to a two-board configuration when paired together or with two of the same type, but adding one or more Leaf Battle Boards to a rigid Swift or Expedition enables limitless configurations.

8. Replacement Polycarbonate

We offer replacement polycarbonate by request only, at this time. Please contact us for more information.

 

 

 

 

 

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